PKKO Privacy Policy

This Privacy Policy describes how PKKO ("PKKO", "we", "us", "the platform") collects, uses, stores, and protects the personal information of players and visitors who access the PKKO website at pkko.io and all associated services, games, and features.

PKKO is committed to handling your personal data with care, transparency, and respect. We understand that players in Bangladesh trust PKKO with sensitive information — including identity documents and payment details — and we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data when you use PKKO.

By registering an account on PKKO or continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. This Privacy Policy should be read alongside PKKO's Terms and Conditions.

PKKO collects personal data that is necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. The categories of data PKKO may collect include:

PKKO does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes with your explicit consent.

PKKO collects your personal data through several channels depending on how you interact with the platform:

• Direct registration: When you create a PKKO account, you provide your name, phone number, date of birth, and other required details directly to PKKO.
• Transactions: When you make a deposit or request a withdrawal, PKKO receives transaction data from your payment provider including the account number and transaction amount.
• Identity verification: When PKKO requests KYC documents, you upload copies of your NID, passport, or other documents directly through the platform.
• Gameplay: PKKO's systems automatically record your gaming activity, including which games you play, how long you play, and the amounts wagered and won.
• Device and browser data: PKKO's servers automatically collect technical data such as your IP address, device type, and browser version when you access the platform.
• Customer support: When you contact PKKO support via live chat or email, the content of those communications is recorded and stored.
• Cookies and tracking: PKKO uses cookies and similar technologies to collect usage data. See Section 08 for full details.

PKKO uses your personal data only for legitimate purposes that are directly related to operating the platform and serving you as a player. The specific purposes for which PKKO uses your data include:

• Creating and managing your PKKO account.
• Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Verifying your identity and age to comply with legal requirements.
• Detecting and preventing fraud, money laundering, and other financial crimes.
• Monitoring gameplay to identify signs of problem gambling and provide responsible gaming support.
• Providing customer support and responding to your enquiries.
• Sending you important account notifications, such as deposit confirmations and withdrawal updates.
• Improving the PKKO platform based on how players use it.
• Complying with applicable laws and regulatory obligations.

PKKO does not sell your personal data to third parties. PKKO may share your data with trusted third parties only where it is necessary to operate the platform or comply with legal obligations. The categories of third parties with whom PKKO may share your data are:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: PKKO may use third-party KYC services to verify the identity documents you submit. These providers are contractually bound to handle your data securely and only for verification purposes.
• Game providers: Some games on PKKO are provided by third-party game studios. These providers may receive anonymised gameplay data for the purpose of game performance monitoring.
• Regulatory and law enforcement authorities: PKKO may be required by law to disclose your personal data to relevant authorities in connection with fraud investigations, anti-money laundering compliance, or other legal obligations.
• IT and security service providers: PKKO uses third-party providers for hosting, security monitoring, and platform infrastructure. These providers access data only as necessary to perform their services and are bound by strict confidentiality obligations.

PKKO retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business purposes. The specific retention periods that apply to different categories of data are:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for the duration of your account and for a minimum of 5 years after account closure.
• Customer support records: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for up to 12 months from the date of collection, unless required for longer for security or fraud investigation purposes.

When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, PKKO will securely delete or anonymise it. Anonymised data may be retained indefinitely for statistical and analytical purposes.

PKKO implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and PKKO's servers.
• Encryption of sensitive data stored on PKKO's servers.
• Access controls that restrict which PKKO staff can access personal data, based on the principle of least privilege.
• Regular security audits and vulnerability assessments of PKKO's platform and infrastructure.
• Two-factor authentication options for player accounts.
• Continuous monitoring of PKKO's systems for suspicious activity and potential security threats.

While PKKO takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

PKKO uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how players use PKKO. A cookie is a small text file stored on your device when you visit a website.

The types of cookies PKKO uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences, such as your language settings and display options, to personalise your experience on PKKO.
• Analytics cookies: Help PKKO understand how players navigate the platform, which pages are most visited, and where improvements can be made. This data is collected in aggregated, anonymised form.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the PKKO platform. PKKO does not use third-party advertising cookies or share cookie data with advertisers.

PKKO respects your rights over your personal data. You have the following rights in relation to the personal information PKKO holds about you:

To exercise any of these rights, contact PKKO support via live chat or email at [email protected]. PKKO will acknowledge your request promptly and respond within a reasonable timeframe. Some requests may require identity verification before PKKO can action them.

PKKO is strictly an 18+ platform. PKKO does not knowingly collect personal data from any person under the age of 18. If PKKO discovers that personal data has been collected from a minor, that account will be closed immediately, all associated data will be deleted, and any funds held in the account will be forfeited.

If you are a parent or guardian and believe that a minor has registered on PKKO using your details or their own, please contact PKKO support immediately at [email protected]. PKKO will investigate and take appropriate action without delay.

PKKO may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to PKKO's data protection practices. When this Privacy Policy is updated, the revised version will be published on this page with an updated "Last Updated" date.

For significant changes that materially affect how PKKO uses your personal data, PKKO will notify active players via the platform or by the contact details registered on their account. Your continued use of PKKO after any update to this Privacy Policy constitutes your acceptance of the revised policy.

PKKO recommends checking this page periodically to stay informed about how your data is being handled. If you have any concerns about a change to this Privacy Policy, please contact PKKO support before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how PKKO is handling your personal information, please get in touch with the PKKO support team. We are available 24 hours a day, 7 days a week.

You can reach PKKO support via live chat on the platform or by email at [email protected]. PKKO aims to respond to all privacy-related enquiries within 24 hours. For urgent matters, live chat is the fastest way to reach the team.